The hirer accepts that the vehicle of choice has been delivered to them in a good working condition. The
hirer also understands and acknowledges that the vehicle is to be returned to Carshell Car Rental in the
same condition once the period of rent is over (including all accessories).
Carshell Car Rental reserves the right to recall a vehicle at any time – if the hirer has violated any of the
company’s terms and conditions
Carshell Car Rental shall not be held accountable for any loss of goods
Carshell Car Rental reserves the right to make modifications to its terms and conditions with prior notice
to any parties Geographical Limits.
Fuel Policy
The vehicle is to be returned after the rental period with the same fuel level as when it was hired. Fuel
charges may apply if the fuel level is significantly lower.
Damage
It is the hirer’s duty to ensure tires are kept properly inflated at all times.
It is the hirer’s duty to ensure the vehicle and its instruments are not damaged or tampered with.
It is the hirer’s duty to ensure a good standard of cleanliness is kept within the vehicle.
The hirer will be held accountable for any and all repair costs incurred during their rental period
The hirer is not allowed to use a third-party repair service – this may resul.c-listt in a penalty for the hirer
In the case of any damage or accident – the hirer is to call the Police (999) and Carshell Car Rental
(+971524307462 / +971543403613).
The hirer must obtain a police report for any damage caused during their rental period.
Rental Period & Return Policy
Rental charges are on a 24-hour basis
A grace period of 2 hours is accepted on return date • Any delay of more than 2 hours will resul.c-list in
excess charges of a complete day.
Latest check-in time: 1800/6.00 PM • No check-in on Sundays and Public Holidays.
For pick-up service on return date (in Dubai), the hirer must inform Carshell Car Rental at least 4 hours
prior to the pick-up time.
For pick-up service on return date (in all other Emirates), the hirer must inform Carshell Car Rental at least
24 hours prior to pick-up time.
Payments & Other Charges
Security Deposit
Security deposit of will be kept by Carshell Car Rental prior to the hirer receiving the vehicle
Security deposit rates may vary depending on the category of vehicle chosen for rent.
Deposit will be held for 30 calendar days after check-in date to accommodate for fines which accrued
after the rental period
90 AED will be applied on pickups.
Salik
AED 5.1 per Salik crossing will be charged.
Rates of Salik crossing are subject to change without prior warning.
5% tax rates will be applicable on Carshell Car Rental’s service charge.
Fines
All fines incurred during the rental period will be the responsibility of the hirer.
Hirer shall remain responsible and liable for any traffic fines as and when received, including
admin charges of 15%
5% VAT charges will be applicable to the service charge.
Service/ Maintenance
All rental fees include periodical servicing fees
The hirer must notify Carshell Car Rental at least 2 days before the next servicing
In the case of vehicle breakdown, Carshell Car Rental will provide a replacement car till service is done
Vehicles that were not serviced at the allocated times and have experienced damage & mechanical issues
will be the responsibility of the hirer. The hirer will be charged with all repairing costs. The rental period
will be extended to cover the time taken to repair the damages.
Hirer shall not allow any third party to repair the rented vehicle without written consent from Carshell Car
Rental.
The hirer is liable to repair all tire punctures.
Damages to the tires due to puncture will be inspected upon by the inspection team and the hirer may be
charged.
The hirer is to inform Carshell Car Rental of any mechanical damage or failure – the hirer will be
responsible for any damage caused due to late reporting.
The rental office will communicate the method of which to go about servicing the vehicle – this is also
applicable to small issues such as a flat tire.
The hirer will be liable for ful.c-listl costs of repair if the vehicle was damaged due to being operated with
a flat tire • Service or break-down related issues can be dealt with by calling +971543403613 or emailed
to admin@carshell.ae
Insurance
Any vehicle rented from CARSHELL is only insured for driving on paved roads within the UAE.
In case of any accident if hirer is at faul.c-listt AED 1,500 to 3500 max liability depends on car
category & police report is mandatory
In case of any damage to the vehicle, a police report must be obtained by the hirer otherwise the hirer
will be held accountable for all damage repair costs.
• Windshields, Tires, Wheels, Tools and Wheel cap damage is not included in the insurance.
Legal Issues
Age
All hirers must be, at a minimum, 25 years of age.
Impounding
The hirer will be liable to pay Carshell Car Rental the impounding charges plus loss of rental charges in the
case of the vehicle being impounded by authorities Parking.
The hirer is to make sure that the vehicle rented is always parked in a safe, secure location and that all
doors are kept locked.
Hirer will be responsible for any damage caused to the vehicle • Hirer will be responsible for the loss of
any keys.
The minimum charge for a lost key will be AED 1500 • Charges for lost keys may vary depending on the
category of vehicle that is rented.
Any parking fines incurred by the hirer will be charged to the hirer plus will be subject to an
administration fee
